We understand that sometimes you will change your mind and that you might need to return an item, but also that life can sometimes get in the way which is why we offer 365-day returns to help give you plenty of time to decide! So long as your product is returned unused and in its original condition and packaging with proof of purchase, we will happily exchange or refund it for you.
what is the process?
get authorisation code
Before you can make a return, you'll need to contact our Customer Service team to get an return code so we can recognise the item when it arrives and understand the reason for the return.
The return code must be obtained within 365 days of receipt of goods.
pack and send your items
Items should be returned securely in their original packaging to prevent damage in transit.
Items must be returned within 14 days of obtaining return code.
75 Ash Road South, Wrexham Industrial Estate, Wrexham, North Wales, LL13 9UG
receive your refund or credit
Once we have safely received your item and made sure it’s in good condition, we will then issue your refund or credit.